Privacy policy

1. General Provisions

1.1. This User Agreement (the "Agreement") governs the relationship between PRONET Services (the "Company", "we") and any person using the website pronetservicesvn.com (the "Website"), its features, and/or ordering products (devices, robots, AI translators and other items) and/or services (AI implementation, technical support, Academy training) (the "User", "you").

1.2. By using the Website, submitting a consultation request, purchasing products, or enrolling in Academy courses, the User confirms that they have read, understood, and agree to be bound by this Agreement.

1.3. If the User does not agree with any provision of this Agreement, they must stop using the Website.

1.4. The Company reserves the right to amend this Agreement unilaterally at any time. The updated version takes effect upon publication on the Website, unless otherwise stated.

2. Definitions

• Website — the internet resource pronetservicesvn.com, including all subdomains and sections (Products, Services, For Business, Academy, About Us, Contacts).
• Products — AI hardware solutions (translators, robots, companions, toys, etc.) offered for sale through the Website.
• Services — AI implementation for businesses, technical support, consulting, and process automation.
• Academy — educational courses and materials on working with artificial intelligence.
• User — any individual or legal entity using the Website in any manner.
• Consultation Request — the "Get Consultation" feedback form completed by the User.

3. Subject of the Agreement

3.1. The Company provides the User with access to information about Products, Services, and Academy courses, and the ability to submit a consultation request, purchase order, service request, or course enrollment.

3.2. This Agreement does not constitute a public offer for the sale of a specific product or service. The terms of a specific transaction (price, timeline, specifications) are agreed individually when placing an order or entering into a separate contract.

4. Registration and Data Submission

4.1. To submit a request, the User provides accurate contact information: name, phone number, email address, and any other data requested by the form.

4.2. The User is responsible for the accuracy of the information provided.

4.3. The Company reserves the right to decline processing a request if the data provided is incomplete, inaccurate, or raises reasonable doubts.

5. Rights and Obligations of the User

The User has the right to:

• receive up-to-date information about Products and Services;
• submit requests for consultation, purchase of goods, service orders, and Academy enrollment;
• receive technical support for purchased Products and Services to the extent separately agreed.

The User undertakes to:

• use the Website only for lawful purposes;
• not interfere with the operation of the Website (no hacking, server overload, distribution of malicious software, etc.);
• not copy, reproduce, or distribute Website materials without the Company's written consent, except as expressly permitted by law;
• provide accurate information when filling out forms.

6. Rights and Obligations of the Company

6.1. The Company undertakes to:

• provide accurate information about the characteristics of Products and Services;
• process User requests within a reasonable time;
• protect Users' personal data in accordance with Section 9 of this Agreement.

6.2. The Company has the right to:

• change the range of Products, list of Services, and Academy curriculum without prior notice;
• decline to provide a Service or sell a Product without explanation, provided this does not contradict applicable law;
• engage third parties (partners, suppliers, contractors) to fulfill obligations to the User.

7. Products, Services, and Academy

7.1. Products. Information on the specifications, configuration, availability, and price of items listed in the "Products" section is for reference only and may be clarified by a manager when placing an order.

7.2. Business Services. The terms of AI implementation, automation, and technical support are determined by a separate contract and/or commercial proposal following a consultation.

7.3. Academy. Enrollment terms, pricing, schedule, and format (in-person/online) are communicated to the User before payment. Course materials are protected by copyright and intended solely for the User's personal use.

7.4. Payment for Products and Services is made using methods agreed by the parties (cash, bank transfer, etc.) in accordance with the laws of Vietnam.

8. Intellectual Property

8.1. All Website materials (text, images, logos, brand identity, Academy training materials) are the intellectual property of the Company or are used on a lawful basis.

8.2. Commercial use of Website materials without the Company's written permission is prohibited.

9. Privacy and Data Protection

9.1. The Company processes Users' personal data in accordance with applicable Vietnamese personal data protection laws.

9.2. The Company follows these principles:

• Encrypted by default — data in transit and at rest is protected with end-to-end encryption;
• Local-first storage — Users' data is stored, where possible, on devices or local servers;
• No data resale — the Company does not sell or transfer Users' data to third parties, except where required by law or necessary to fulfill an order (e.g., delivery services);
• Human oversight — automated systems have a clear control point managed by a specialist;
• Ongoing audits — the Company conducts regular security reviews of its systems.

9.3. Detailed terms of personal data processing should be set out in a separate Privacy Policy, a link to which should be published on the Website.

10. Limitation of Liability

10.1. The Company is not liable for:

• temporary unavailability of the Website for technical reasons beyond the Company's control;
• losses incurred by the User as a result of improper use of Products contrary to instructions;
• acts of third parties (carriers, payment systems, etc.).

10.2. The Company's liability for specific transactions (sale of a Product, provision of a Service, training) is limited by the terms of the relevant contract/receipt and applicable law.

11. Reviews and Feedback

11.1. By submitting a review or message through the Website's forms, the User grants the Company the right to use it in marketing materials, with attribution of the User's name (or anonymously, upon the User's request).

12. Dispute Resolution

12.1. The parties shall seek to resolve disputes through negotiation.

12.2. If a dispute cannot be resolved out of court, it shall be settled in accordance with the laws of the Socialist Republic of Vietnam, at the location of the Company (Nha Trang, Khánh Hòa).

13. Final Provisions

13.1. This Agreement remains in effect indefinitely until a new version is published.

13.2. If any provision of this Agreement is found invalid, this does not invalidate the remaining provisions.

13.3. For any questions related to this Agreement, the User may contact:

• Phone: +84 898 395 896, +84 389 935 306
• info@pronetservicesvn.com
• Address: 57 Đường A3, VCN, Nam Nha Trang, Khánh Hòa