1. General Provisions
1.1. This Personal Data Processing Policy (the "Policy") describes how PRONET Services (the "Company", "we", "us") collects, uses, stores, and protects personal data of individuals who use the website pronetservicesvn.com (the "Website"), submit requests, purchase products, or use our services.
1.2. By using the Website, submitting forms, or interacting with the Company, you acknowledge that you have read and understood this Policy.
1.3. The Company processes personal data in accordance with the applicable laws of the Socialist Republic of Vietnam, including Decree No. 13/2023/ND-CP on Personal Data Protection and related regulations.
2. Definitions
- Personal Data — any information that identifies or can be used to identify a natural person, including name, phone number, email address, and other data provided by the User.
- Processing — any operation or set of operations performed on personal data, including collection, recording, storage, use, disclosure, transfer, or deletion.
- Data Subject — the individual to whom the personal data relates (the User).
- Data Controller — PRONET Services, which determines the purposes and means of processing personal data.
- Website — the internet resource pronetservicesvn.com and all its subdomains and sections.
3. Categories of Personal Data Collected
3.1. The Company may collect the following categories of personal data:
- Identification and contact data: full name, phone number, email address;
- Communication data: content of messages, consultation requests, and feedback submitted via Website forms;
- Order and transaction data: information related to product purchases, service requests, and Academy enrollment;
- Technical data: IP address, browser type, device information, and approximate location (when automatically collected);
- Other data voluntarily provided by the User in the course of interaction with the Company.
3.2. The Company does not intentionally collect special categories of personal data (sensitive data) unless strictly required and with explicit consent where mandated by law.
4. Purposes of Processing
4.1. Personal data is processed for the following purposes:
- to respond to consultation requests and provide information about Products, Services, and Academy courses;
- to process and fulfill orders, contracts, and service requests;
- to provide technical support and after-sales service;
- to improve the Website, products, and services;
- to send important notices related to orders, services, or changes to this Policy;
- to comply with legal obligations under Vietnamese law.
5. Legal Basis for Processing
5.1. The Company processes personal data on the following legal bases:
- consent of the Data Subject (when required);
- performance of a contract or pre-contractual measures at the request of the Data Subject;
- compliance with legal obligations applicable to the Company;
- legitimate interests of the Company, provided they do not override the rights and freedoms of the Data Subject.
6. Principles of Data Processing
6.1. The Company adheres to the following principles when processing personal data:
- Encrypted by default — data in transit and at rest is protected with strong encryption;
- Local-first storage — where possible, data is stored on devices or local servers under the Company’s control;
- No data resale — the Company does not sell or transfer personal data to third parties for commercial purposes;
- Human oversight — automated processing systems include clear control points managed by specialists;
- Ongoing audits — regular security reviews and assessments of data processing systems are conducted;
- Data minimization — only data that is necessary for the stated purposes is collected and retained.
7. Sharing of Personal Data
7.1. The Company may share personal data only in the following cases:
- with service providers (e.g., delivery services, payment processors, IT infrastructure providers) strictly to the extent necessary to fulfill orders or provide services;
- when required by applicable law, court order, or competent state authorities;
- with the explicit consent of the Data Subject.
7.2. In all cases of sharing, the Company requires recipients to implement appropriate technical and organizational measures to protect the data.
8. Data Retention
8.1. Personal data is retained only for as long as necessary to achieve the purposes for which it was collected, or for the period required by applicable Vietnamese law.
8.2. After the retention period expires, data is securely deleted or anonymized, unless further retention is required by law.
9. Rights of Data Subjects
9.1. In accordance with Vietnamese personal data protection law, Data Subjects have the right to:
- be informed about the processing of their personal data;
- access their personal data held by the Company;
- request correction or updating of inaccurate or incomplete data;
- request deletion of personal data in cases provided by law;
- withdraw consent to processing (where processing is based on consent);
- object to processing or request restriction of processing in certain circumstances.
9.2. To exercise these rights, the Data Subject may contact the Company using the details provided in Section 13. The Company will respond within the time limits established by applicable law.
10. Security Measures
10.1. The Company implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure, including:
- encryption of data in transit and at rest;
- access control and authentication mechanisms;
- regular security monitoring and vulnerability assessments;
- staff training on data protection requirements.
11. Cookies and Similar Technologies
11.1. The Website may use cookies and similar technologies to ensure proper functioning, analyze traffic, and improve user experience.
11.2. Users can manage cookie preferences through their browser settings. Disabling certain cookies may affect the functionality of the Website.
12. Changes to this Policy
12.1. The Company reserves the right to update this Policy at any time. The updated version becomes effective upon publication on the Website, unless otherwise stated.
12.2. Continued use of the Website after the effective date of changes constitutes acceptance of the updated Policy.
13. Contact Information
13.1. For any questions regarding this Policy or the processing of personal data, Data Subjects may contact the Company:
- Phone: +84 898 395 896, +84 389 935 306
- Email: info@pronetservicesvn.com
- Address: 57 Đường A3, VCN, Nam Nha Trang, Khánh Hòa, Vietnam
13.2. The Company will review and respond to requests in accordance with the applicable personal data protection laws of Vietnam.